Refund Policy

Refund Policy

Last updated: 24 November 2025

This Refund Policy explains when refunds may be granted for purchases made on SayAllAI (“we”, “us”, “our”). Because we provide instant digital content, certain rules apply under UK, EU and international consumer law.

1. Nature of the Service

SayAllAI provides automated, AI-generated letters delivered instantly upon payment. Once the full version of a letter becomes available to you, the service is considered fully delivered.

This means that traditional “cooling-off” or withdrawal periods do not apply to completed digital services once delivery has begun.

2. Refunds for Digital Content

Under UK Consumer Rights Act 2015, UK GDPR, EU Digital Content Directive and similar global laws, consumers lose the right to cancel a digital service once:

  • delivery has begun, and
  • they have given express consent to immediate delivery.

By using SayAllAI, you acknowledge that:

  • you request immediate access to the digital content, and
  • you understand this means no automatic refund right applies once the content is delivered.

3. When Refunds Are NOT Available

We cannot offer refunds in the following situations:

  • You have received full access to the generated letter(s)
  • You have used a paid draft unlock
  • You are dissatisfied with the style or content of the generated letter
  • You made a purchase by mistake but accessed the content
  • You attempted to bypass limits or regenerate content improperly
  • The service worked as intended but did not meet your desired result

AI-generated text may contain variations, and this does not qualify as a service failure.

4. When Refunds MAY Be Granted

Refunds may be issued only if BOTH of the following conditions are met:

  • There was a confirmed technical error or failure on our side, and
  • You did NOT receive full access to the generated content

Examples of valid refund reasons include:

  • Payment was successful but content did not unlock
  • A system error prevented access to the letter
  • The service was unavailable at the moment of purchase

In such cases, we will verify the error and process the refund via Stripe.

5. Stripe Chargebacks

Unjustified chargebacks are treated as misuse of the platform. If a chargeback is opened after the digital content has been delivered, we may submit evidence (timestamps, delivery logs, access records).

Abuse of chargeback systems may result in account restriction or future service denial.

6. How to Request a Refund

If you believe you are eligible for a refund, contact us at:

support@sayallai.com

Please include:

  • Your payment email
  • Transaction reference (from Stripe)
  • Description of the issue
  • Evidence (screenshots if applicable)

We aim to respond within 5–7 business days. Refunds, when approved, are processed by Stripe and may take 5–10 days to appear on your statement.

7. Special Legal Notes

7.1. UK & EU Users

Under UK and EU law for digital content, once you ask for immediate delivery and access the purchased content, you waive your right to cancel under the Consumer Contracts Regulations.

7.2. US Users (including California)

Digital content delivered instantly is generally non-refundable unless defective or not provided. CPRA/CCPA “right to delete” does not create a right to refund for consumed digital goods.

7.3. Global Users

Local laws may give additional protections in cases of non-delivery or technical malfunction.

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in the service or legal requirements. The latest version is always available on this page.

9. Contact Us

If you have questions about this Refund Policy, contact us at:

support@sayallai.com

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